Exclusion of Liability
The responsibility of Jutawan Tours in connection with these tours is limited to the arrangements of passengers and their luggage. The sale of other services described within these rates is made by Jutawan Tours as an agent and shall not be held liable for any accident, injury, delay, irregularity, loss or any damage caused by or resulting from provision of or failure to provide any such services. Jutawan Tours may on certain tours also work with other similar quality tour operators to provide its services on a code-share basis. These services will be provided to the same standard as advertised.
Jutawan Tours recommends that travel insurance be purchased to cover against flight cancellation, loss or damage to baggage and costs arising from illness or acts of god, e.g. cyclones, flooding, etc
To confirm the booking, a deposit of 20% from the total agreed package price must be paid into Jutawan Tours bank account. The bank details will be notified via email and the balance payment must be paid 2 weeks before departure date.
Each tour member must have:
- An international passport or other recognised travel documents which should be valid for at least 6 months from the date of return to country of origin.
- The necessary Visa or Electronic Travel Authority (ETA) as required by the Australian authorities must be applied online or via authorised Travel Agents.
Note: Service charges and visa fees levied shall be borne entirely by the tour members. If for any reason, the application for visa or necessary exit permit is rejected, a refund of services fare will be made less non-refundable deposit.
Service Information and Package Prices
Services information and package prices shown on the website are current at the time of publication. The package prices are subject to change due to increase in hotel rates, exchange rates, petrol costs, government taxes, etc. Therefore the company reserves the right to increase prices on condition that it informs the customers accordingly before the confirmation of the service(s).
Refund of Unused Services
No refund or reduction will be made to any member in respect of accommodation, tours, transportations or any other services which are included in the services fare if not utilised by the tour member due to personal reasons.
Each tour member is responsible for his or her flight baggage allowance by the airlines. The quantum and conditions may differ from one airline to another and from one airport authority to another. The same applies for hand-carried baggage aboard the aircraft. The travel agent will advise passengers on the conditions.
Airlines schedules or local conditions may require sightseeing tours, accommodations and route to be changed. Should this occur, the company shall make alternative arrangement subject to local conditions.
Right to Reject
The company reserves the right to cancel or withdraw any itinerary or any reservation made for a client or decline to accept or retain any person from being a tour member if he is likely to endanger the health or safety, or impair the comfort or enjoyment of others on the tour. The company further reserves the right to cancel the reservation if for any other reason any carrier, hotel or other contractor refuses to allow any participant to participate in the tours. If any of such events, the company’s sole liability shall be to refund to the tour member any moneys paid, less the amounts for services already utilised, and initial 20% non-refundable deposit.
Responsibility of Company
The Company and its associated agents shall be held responsible for services provided with regard to accommodations, transportations and meals, as indicated in the website. The company shall be required to pay appropriate compensation as determined by the Commissioner of Tourism in cases where, after an investigation, the Commissioner is satisfied that the services provided were not as stated in the website and in the agreement.
Note: The Company reserves the right to publish or print any photographic materials which taken during the said tour for commercial use.